Logging In To File A Claim On the previous page there is a section called "File A Claim". When you select that section it will take you to the website to log in. Once there, enter you User ID, (which should be issued previous to this. If you have not been issued a log in, please contact Samantha at 877-783-2221) followed by your password. Once entered select "Log In".
Searching for a contract To begin your search for an American Assurance contract, you will need to be in the "Contract" tab on the menu bar. Once here, be sure to change the "Search By:" to VIN (it is also possible to search but customer first and last name). After you have selected the way you would like to search for the customers contract, select the "Search" button. If the correct last 8 of vin or customer name have been entered, the contract will show up below the "Filters" section under the "Contract List". Here you will be able to select the contract by clicking on the actual contract number. From here you will be sent to another screen, which will be the customers contract and you will be able to add a claim.
Adding A New Claim To being a new claim (once you have located and opened the customer contract) towards the bottom of the claim under the "Maintenance" section of the contract, you will see the "+ Claims Add Claim" button. If you would like to add a claim go ahead and select the "Add Claim" button. If you are interested in previous claims performed, select the "+" to browse through them.
Creating A Claim - Steps To create a claim please follow the following steps: 1. Enter an "RO #" 2. Enter the "Maintenance Date" 3. Enter the "Current Odometer" (must be higher than the previous claim) 4. If there is a "Service Contact" please be sure to include this 5-6. Check services that will be performed (if not services are available, then they have all been used, if you have a question about services please contact our Claims Department 1-877-783-7113) (The "Customer Phone #" is not required to start the claim, but always good to include) Once the required fields have been entered, then check boxes will become optional to services that are available on the contract. Select the "Submit" button to continue on in the claim.
 Confirm the Claim When you hit "Submit" from the previous screen, you will see this pop up. Here please be sure that the services match what was authorized online and double check the pricing. If everything checks out correctly select the "OK" button. Otherwise, please contact our Claims Department with any questions or issues (1-877-783-7113).
Claim Confirmation Here you will be provided a claim# (that will need to include with the invoice for payment) and the maintenance services applied and pricing. If everything checks out correctly select the "OK" button.
Check with your store manager to determine which of the following options your store will use:

1. To collect immediate payment by credit card, make sure you have a copy of the invoice signed by the customer and either fax it to 1-866-617-5792 or email it as an attachment to amppayments@aacwarranty.com. After the fax or email has completed, please call us at 1-877-783-7113.

 

A representative will verify that the signed invoice was received and immediately give you information and authorization for you to collect a payment via credit card from us for approved AMP services.

 

2. For stores that will aggregate invoices and submit them to us in batches for payment, make sure you have the customer sign the invoice approving the AMP services authorized and performed, then give a copy of that signed invoice to your store manager. It is OK if you have services on your invoice other than the authorized AMP services that were performed; however, only authorized AMP services will be paid through this program.

 

 

Your store manager will collect the signed invoices and submit them to in a batch us for payment by check. To submit batches of invoices for payment, email them to amppayments@aacwarranty.com and verify the following items:

    - Address of the store

    - Name of the payee to which you want the check made out

    - A contact name at your store along with either a phone number or email address, so that we     may contact you if we have any questions"

 

Logging In

Contract Search

Add Claim

Claim Steps

Confirm Claim

Confirmation

Payment